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Our Approach

Listen, Understand, Respond

These three principles underpin our approach to customer engagement. They also guide our quest for constant development among our people, and the structures we use to create bespoke borrowing facilities. It’s an approach that differentiates us, but, more importantly, produces results for our customers.

We take a consultative approach

This helps us develop a deeper understanding of the drivers behind a company’s finance arrangements. In turn, this means we can sensibly tailor funding solutions to meet individual requirements, rather than roll out the ‘plain vanilla’ options that some banks may offer.

Relevant qualifications and experience

We’re a bank, of course, but we know about more than banking. Our hand-picked Specialist and Acquisition Finance team members will typically have more external professional qualifications, or experience working in industry or an advisory capacity than many of our competitors.

We know our markets

We focus most on areas where we can bring superior knowledge, and make the biggest difference . We take skills and approaches – typically developed for servicing our corporate customers — and offer them to the dynamic SME and mid-market segments.

For example, we can use that knowledge to structure cash flow based loans to SMEs — a vital, yet under-served, market. We apply our industry-leading experience to support some of the country’s brightest high-growth businesses. And we use our decades of experience, through good years and bad, to provide leveraged finance facilities to companies of all sizes seeking to change their ownership structure or grow their business through acquisition.

Lending is subject to status and eligibility.