Skip to content Skip to primary navigation Skip to secondary navigation
We use cookies to keep our websites easy to use and relevant to our users' requirements and to enable us to learn which advertisements bring users to our website. We do NOT use cookies to collect any personal information about you. By continuing to browse our web pages, you agree that we may use cookies for these purposes. Find out more.×

Security

Your security is our paramount concern, so Clydesdale Bank's Internet Banking service has been designed to provide security that is among the best in the market place.


Protecting your computer

Some key tips to help protect your computer.


Protecting your information

Some key tips to help protect your information.


Rapport

Download now for a safe and secure online banking experience.

Clydesdale Bank has teamed up with Trusteer to bring you the industry leading Rapport software. Please take a few moments to discover how Rapport can help protect against online security threats.


Security Token

Customers who have security token will benefit from the following:

  • Offers the most up to date security standards in the banking industry
  • Helps protect against fraud attacks on your internet banking account
  • Authenticate payments and transactions using a stronger form of authentication
  • Having a Security Token you can benefit from daily transaction limit of up to £25,000

Phishing emails

It’s difficult to know sometimes if email content is genuine or is from someone trying to obtain your personal information.

What is phishing?

Look out for “phishing emails” - fraudulent emails claiming to be from a bank or other established company. These are sent out by fraudsters and can look very convincing. They employ many techniques to persuade you to disclose information; for example, they may tell you there is a problem with your account and ask that you urgently verify your details.

Here are some ways to help you spot and report any suspicious material.

Some top tips on how to spot suspicious contact:

  • Check the email subject line; anything along the lines of “There is a secure message waiting for you”, “security alert”, “system upgrade” etc. should be treated as suspicious.
  • If the email does not address you by name, it could be a scam. Check the greeting without opening the email if you can (use preview mode).
  • Check the email address. Does it originate from the address that you generally receive emails from or just a similar looking one?
  • Look out for a prompt to click on a hyperlink or a button, or to download a file – something like “Verify your account or password” or “update your security details”. These might take you to a copycat website where you will be prompted to enter your full details.
  • Be suspicious of any message that creates a sense of urgency, such as “If you don’t respond within 48 hours, your account will be closed”.

Remember - NEVER respond to any suspicious emails and don’t click on any links or attachments within them. Do not reply to a phishing email and NEVER follow any links. Clydesdale or Yorkshire Bank will NEVER ask you via email for your full PIN or password or for details of your accounts or cards.

To protect your information you should keep your operating system and all anti-virus software up to date, installing updates when prompted to do so. We also recommend you download the free Rapport software to give you an additional layer of protection you can't get from your anti-virus software alone.

How to recognise a genuine email from us

Service and Marketing emails sent by us include a few things to help you be confident that they are genuine:

  • We’ll always address you by name
  • We include the last part of your postcode in the security information
  • Emails we send will never include a link to any login or other page asking you for account or card details, your PIN, login details or password.

What to do if you think your security details have been compromised:

If you think your account security has been compromised or if you have any questions, please visit your local branch and forward on any suspicious emails to us at reportphishing-cb@cbonline.co.uk (Please note no acknowledgement will be sent).