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Power of Attorney & Third party account support

Other continuous management options

Guardianship Order

You can apply for a Guardianship Order where the account holder has already lost mental capacity and no Continuing Power of Attorney was created. You can’t apply for a Power of Attorney or Third Party Mandate after loss of mental capacity.

What is it?

Guardianship Orders let the third party named in the order act on behalf of a person who has lost the capacity to deal with their own affairs. It gives continuous authority for the appointed person to act until the expiry date stated on the order.

How can it support?

This order may be appropriate if you care for someone who lacks mental capacity. This might be because of:

  • Serious brain injury or illness
  • Dementia
  • Learning disabilities

It may be appropriate if you need to support someone who lacks mental capacity and there is no Continuing Power of Attorney in place.

Orders are usually granted for a period of three years, but can be for longer.

How to register with the bank

We won’t charge you for registering a Guardianship Order with us.

Please visit or make an appointment with a banking adviser at your local branch. Please bring the original court order with you when you attend. If you don’t have the original you’ll need a copy certified by a solicitor as a true copy of the original on each page of the order.

If you have been granted a Guardianship Order you should bring ID(PDF, opens in new window) with you.

Department for Work & Pensions (DWP) Appointee

A DWP Appointeeship can be applied for where the adult who is receiving state benefits has already lost mental capacity or is severely disabled to the extent they need help to manage their DWP benefits.

What is it?

A DWP Appointeeship can be granted where the account holder is unable to manage their state benefits. The appointee will be authorised to make and maintain any benefit claims on the mentally incapable adult's behalf.

DWP Appointeeship’s relate SOLELY to state benefits. The DWP Appointee will not have any control over any other funds, income or assets of the mentally incapable adult.

How can it support?

This order may be appropriate when caring for someone who lacks mental capacity or is severely physically disabled and only their state benefits need to be managed. This may be as a result of:

  • Serious injury or illness
  • Dementia
  • Learning disabilities

How to register with the bank

We do not charge you for registering a DWP Appointeeship with us.

Please visit or make an appointment with a banking adviser at your local branch. Please bring the following documents with you, this will help us speed up the process:

  • The original BF57 form issued by the DWP or if you do not have this, a recent letter from the DWP, issued within the last 3 months, which is addressed to the appointee and makes reference to them as ‘Appointee for’. The letter must also detail the current address of the person receiving DWP benefits
  • If you have been granted a DWP Appointeeship you should bring ID(PDF, opens in new window) with you