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Update on our branch network

Like other banks and high street retailers we are seeing a shift in the way customers choose to do business with us. There has been a major change in the way most customers now choose to access banking services and, more often, customers are using telephone, internet and mobile channels to do day-to-day banking. As a result, the number of transactions which take place in branches is falling year-on-year. The way in which customers use the branch is also changing. More and more customers access the branch when they want to speak to us about a significant life event such as applying for a mortgage.

Our branches remain a vital part of what we do. However, in this fast changing environment it is important that we are able to continue investing in our network, making sure that branches meet the needs of our customers offering the right mix of service, convenience and advice. As a result, we have had to take the difficult decision to close a number of branches. This decision has been reached after considerable thought and analysis which includes input from local management.

Impact assessments

The following impact assessments provide more detail on how we took the difficult decision to close a number of branches and where our customers can continue to access banking services.

These links also provide more details on the services provided by the Post Office

All facts and figures within impact assessments are accurate on the date of publication 23 January 17.

A-Z branches

A
Aberdeen Riverside Impact assessment
Aberlour Impact assessment
Aboyne Impact assessment
Alloa Impact assessment

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B
Banff Impact assessment
Bathgate Impact assessment
Bearsden Impact assessment
Beith Impact assessment
Bellshill Impact assessment
Brechin Impact assessment
Buckie Impact assessment

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C
Cambuslang Impact assessment
Castle Douglas Impact assessment
Cumnock Impact assessment

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D
Dalkeith Impact assessment
Dunoon Impact assessment

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E
East Kilbride Stuart Street Impact assessment
Edinburgh Leith Walk Impact assessment
Edinburgh University Impact assessment

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F
Forfar Impact assessment
Fraserburgh Impact assessment

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G
Giffnock Impact assessment
Glasgow Aikenhead Road Impact assessment
Glasgow Bath Street Impact assessment
Glasgow Charing Cross Impact assessment
Grangemouth Impact assessment

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H

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I

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J
Johnstone Impact assessment

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K

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L
Leith Impact assessment
Leven Impact assessment
London Piccadilly Impact assessment

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M
Mintlaw Impact assessment

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N

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O

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P

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Q

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R
Renfrew Impact assessment
Rosyth Impact assessment
Rothesay Impact assessment

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S
Saltcoats Impact assessment
South Queensferry Impact assessment
Stonehaven Impact assessment
Stranraer Impact assessment

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T
Thurso Impact assessment
Tillicoultry Impact assessment
Troon Impact assessment

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U

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V

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W

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X

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Y

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Z

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Branch reviews

The following branch reviews highlight the outcome of our engagement with our customers and community to ensure appropriate services are in place to support our customers' banking needs. The documents also provide contact details should you have any further questions or need help and assistance before or after closure.

All facts and figures within branch reviews are accurate on the date of creation highlighted within the specific document.

A-Z branches

A
Aberdeen Riverside Branch review - to be uploaded shortly
Aberlour Branch review (PDF, opens in a new window)
Aboyne Branch review (PDF, opens in a new window)
Alloa Branch review (PDF, opens in a new window)

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B
Banff Branch review (PDF, opens in a new window)
Bathgate Branch review (PDF, opens in a new window)
Bearsden Branch review (PDF, opens in a new window)
Beith Branch review - to be uploaded shortly
Bellshill Branch review (PDF, opens in a new window)
Brechin Branch review (PDF, opens in a new window)
Buckie Branch review (PDF, opens in a new window)

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C
Cambuslang Branch review - to be uploaded shortly
Castle Douglas Branch review (PDF, opens in a new window)
Cumnock Branch review (PDF, opens in a new window)

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D
Dalkeith Branch review (PDF, opens in a new window)
Dunoon Branch review - to be uploaded shortly

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E
East Kilbride Stuart Street Branch review - to be uploaded shortly
Edinburgh Leith Walk Branch review (PDF, opens in a new window)
Edinburgh University Branch review (PDF, opens in a new window)

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F
Forfar Branch review - to be uploaded shortly
Fraserburgh Branch review (PDF, opens in a new window)

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G
Giffnock Branch review - to be uploaded shortly
Glasgow Aikenhead Road Branch review (PDF, opens in a new window)
Glasgow Bath Street Branch review (PDF, opens in a new window)
Glasgow Charing Cross Branch review (PDF, opens in a new window)
Grangemouth Branch review (PDF, opens in a new window)

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H

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I

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J
Johnstone Branch review - to be uploaded shortly

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K

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L
Leith Branch review (PDF, opens in a new window)
Leven Branch review - to be uploaded shortly
London Piccadilly Branch review (PDF, opens in a new window)

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M
Mintlaw Branch review (PDF, opens in a new window)

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N

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O

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P

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Q

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R
Renfrew Branch review - to be uploaded shortly
Rosyth Branch review - to be uploaded shortly
Rothesay Branch review - to be uploaded shortly

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S
Saltcoats Branch review - to be uploaded shortly
South Queensferry Branch review (PDF, opens in a new window)
Stonehaven Branch review (PDF, opens in a new window)
Stranraer Branch review (PDF, opens in a new window)

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T
Thurso Branch review (PDF, opens in a new window)
Tillicoultry Branch review (PDF, opens in a new window)
Troon Branch review - to be uploaded shortly

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U

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V

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W

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X

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Y

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Z

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