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Technical requirements

Here to help

What computer equipment do I need to use Internet Banking?

All you need is a PC with an Internet connection, plus browser software installed on your computer. Check out the list of supported internet browsers.

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What is JavaScript and how can I enable it?

JavaScript is one of the programming languages our Internet Banking service is written in.

To be able to use Internet Banking you must have JavaScript enabled within your internet browser – you will most likely not need to do anything, as it is enabled by default in most browsers.

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What happens if I do not have JavaScript enabled?

You will not be able to open the Internet Banking window, so nothing will happen when you click on the 'login’ link.

To enable it, check our list of supported browsers to find instructions for your specific browser.

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What is 128-bit SSL Encryption and why is it important?

Encryption is the conversion of data into a format, called a ciphertext, that cannot be understood by people or computers not authorised to view it.

Clydesdale Bank's Internet Banking requires that your browser supports a minimum of 128-bit SSL Encryption, which is the industry standard. This is to ensure that your personal data cannot be read by third parties while being transmitted across the Internet.

Most modern browsers, like Internet Explorer, Netscape, Mozilla Firefox, Safari and Opera, fully support 128-bit encryption, and some use higher levels, including 256-bit encryption.

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Do I need a specific ISP or broadband provider to access your Internet Banking?

No, you can access the Internet Banking Service through any Internet Service Provider or broadband provider.

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Why can I access my account from my home PC and not from work?

Most computers used in corporate organisations are set up with a server through which all communication passes, and this is protected by a security mechanism called a firewall. If you are at work and can't connect to the Clydesdale Bank website or to Internet Banking, it is likely that your organisation has a firewall that deliberately blocks access as part of the organisation’s security policies. We suggest you contact your organisation’s system administrator to arrange access through the firewall.

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What do these common error-messages mean?

If you get the following messages, it may mean you have a modem/network problem and you should contact your ISP or network Administrator:

  • Cannot open site
  • Cannot connect to server
  • The website is unavailable - always check that the URL (or simply, the address of a website) you have entered is correct

If you get the following messages, it may mean you have a problem with your computer’s operating system. You should close down all other programs running on your computer and run a full virus scan. If the messages continue you should contact your local PC technician:

  • Runtime error

This program has performed an illegal operation

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What if I have a technical problem that is not answered by online help?

If you have checked through all the questions and your problem has not been resolved, telephone our Internet Banking helpdesk on 08447 36 26 16* (open 8am-10pm weekdays and 9am-6pm weekends).

Alternatively, you can also use the secure messaging facility within Internet Banking to send an e-mail to the helpdesk.

The Internet Banking helpdesk can help with queries regarding registration or technical problems with Internet Banking. Queries about your bank accounts and other banking matters should be referred to the branch where you hold your accounts.

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* For security, telephone calls may be recorded and monitored

Security

Security is a crucial part of online banking. Read more about our security measures and how you can help too.

More about security