Internet Banking help and support

Need some assistance with registration or using Internet Banking?  You’re in the right place!

Help and information

Read our help sections for help with…

• Registration
• Logging in
• Using Internet Banking
• Technical requirements for your computer and Internet connection
• The browser you’ll need to use Internet Banking
• Top tips

How-to…

Check out our guides that explain how to…

• Pay a bill
• Transfer funds
• Manage your standing orders
• Manage your direct debits

Online help when using Internet Banking
Internet Banking also incorporates extensive help screens that explain every feature. To access help when you’re using Internet Banking, simply click the 'Help' link at the top of every screen:

Internet Banking helpdesk

Our helpdesk advisors are available weekdays 8am-10pm and weekends 9am-6pm.

• Call us on 08447 36 26 16*
• Or if you’re calling from outside the UK: 0044 141 951 7320* and select option 0

If you receive a screen or voice message after creating a payment or if your payment is notified as "on hold" please contact us on 0844 693 2890, 8am - 9pm Monday to Friday and 8am - 6pm Saturday and Sunday to verify the payment. If dialling from overseas call 00441132440926. This number can only be used if you are verifying a payment which you created through Internet Banking.