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Clydesdale Bank have been made aware of a telephone based scam targeting a small number of customers. The scam begins with a phone call suggesting a problem has been detected on the customers computer or router. Customers are encouraged to install a programme (sometimes "Teamviewer"), to allow access to the computer so that they can resolve the problem. The customer may be shown screens that appear to prove that viruses are installed. The customer is often advised that they will be sent a refund due to the inconvenience. The customer is encouraged to login to Internet Banking so that the 'refund can be authorised' or 'the account can be secured'.
If you are a security token holder you may be asked to provide a response. In the background the caller is actually accessing your account and committing fraud. Your CB security token is only used to authenticate payments or to update details on your account and should only be used by you.
You should NEVER be asked to verbally provide a token 3 response, if you are asked to provide this or if you are concerned you have divulged details hang up immediately and contact our Internet Banking Helpdesk on 0800 345 7 365
Further information regarding security advice is on our website within the Fraud and Security section.