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How to report fraud

Have you been affected by fraud?

Fraud reporting support

Find out how to report your concerns to us, and industry bodies, so we can support and protect you.

I think I have been a victim of fraud. What should I do?

We are here to help you. If you think you have suffered fraud on your CB account or card please contact us immediately so we can assist and offer support to you. You should also contact Action Fraud.

How do I report phishing emails?

If you have received a fraudulent or suspicious email claiming to be from the Bank please do not respond to it and forward the email to us at reportphishing-cb@cbonline.co.uk for internet banking customers and reportphishing@cybusinessonline.co.uk for BusinessOnline customers (please note no acknowledgement will be sent).

Never reply to a suspected phishing email and never follow any links and delete the email.

How do I report identity fraud?

If you suspect you have fallen victim to identity fraud or identity theft, please contact us immediately on 0800 345 7 365 and refer to the identity fraud victim guidance provided by the UK fraud prevention service CIFAS (opens in a new window).

How do I report suspected scams and investment fraud?

If you think you have been a victim of a scam or investment fraud, please report it immediately to Action Fraud by calling 0300 123 2040 or Action Fraud online (opens in a new window) and obtain a police crime reference number.

If you suspect investment fraud, please also report it to the Financial Conduct Authority by calling 0800 111 6768 or FCA online (opens in a new window).

What is Action Fraud and how do I submit my report?

Action Fraud is the UK’s national fraud and internet crime reporting centre and exists to ensure that victims of fraud have a central place to go to in order to report crime and get advice and support.

If you think you have been a victim of fraud, please report it immediately to Action Fraud by calling 0300 123 2040 or Action Fraud online (opens in a new window) where you will be provided with a police crime reference number.

Lost and stolen support

Please let us know as soon as you discover your card or cheque book has been stolen so we can take action immediately.

How do I report lost and stolen Bank cards and cheque books?

If your Bank debit card, credit card or cheque book has been stolen please report it to us immediately.

You should also report lost and stolen items (including computers and mobile devices) to your local police station, which you can locate contact details for Police online (opens in a new window), and you will be provided with a police crime reference number.

Contact information

Contact us immediately when you suspect fraud and we will do everything we can to support you.

How do I contact the Bank to report suspected fraud?

Please call us immediately on the relevant contact number so that we can assist you. Our phone lines are free when calling from the UK.

Fraud type Contact Opening hours
Credit card fraud Open 24/7 everyday
Debit card fraud Open 24/7 everyday
Lost & stolen Open 24/7 everyday
Application/Identity fraud Open 24/7 everyday
Telephone Banking fraud Open 24/7 everyday
Online fraud (Internet banking) Open 24/7 everyday
Online fraud (BusinessOnline) Mon-Fri: 8am-6pm
Mobile app fraud Open 24/7 everyday
Phishing Emails

If you have a dedicated relationship manager for your banking, you should also notify your relationship manager as soon as possible through your usual contact method.

Additional help

Financial fraud action

FFA UK is responsible for leading the collective fight against financial fraud on behalf of the UK payments industry.

Cyber streetwise

A UK Government campaign offering a variety of tips and advice on the essentials for enjoying a safe online experience.

Met police

The Metropolitan police fraud team provide information as a resource to assist in combatting fraud and to prevent you becoming a victim of crime.


Branch locator

Find your nearest Clydesdale Bank branch, Business and Private Banking centre or ATM

Branch locator

Contact us

If you have any concerns about fraudulent activity, please give us a call on:

0800 345 7 365

  • (24 hours a day, 7 days a week)
  • Please note all our calls to our lines are recorded for training and security purposes.

Internet Banking help centre

You can find more information about Internet Banking in our help centre

Help centre