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IBM Trusteer Rapport

Download now for a safe and secure online banking experience on your PC

Clydesdale Bank has teamed up with IBM to bring you the industry leading IBM Trusteer Rapport software. Please take a few moments to discover how IBM Trusteer Rapport can help protect against online security threats.

  • Safer browsing
    IBM Trusteer Rapport offers a more secure browsing experience providing an additional layer of security against malicious software (malware) attacks, which is not provided by anti-virus or firewall software
  • Protect your online banking activity
    IBM Trusteer Rapport verifies you are connected to the bank’s genuine websites, guarding against phishing attacks and safeguards your security and login details
  • Prevent Identity Theft
    Enhanced encryption within the browser makes it harder for online criminals to intercept your sensitive data and steal your identity

It's good to know you have additional protection and IBM Trusteer Rapport only takes a few minutes to install on your PC or Mac. So please download it to every computer that will be used to access our secure website and make sure this industry leading protection is used in conjunction with your existing firewall and anti-virus software.

For information on protecting your mobile or tablet, visit our staying safe page.

Download IBM Trusteer Rapport

IBM Trusteer Rapport - Building trust between business and consumers

Increase your protection when banking online - download and install industry leading security software IBM Trusteer Rapport for free.

Protection

To defend your personal details, you need to use IBM Trusteer Rapport alongside antivirus software and a firewall.

Here's how each type of protection works:

  • Antivirus – helps to stop threats, by scanning your computer and looking for suspicious files
  • Firewall – hides your computer from attackers, and helps stop criminals getting data in and out of your computer
  • IBM Trusteer Rapport – locks down the connection between your machine and Internet Banking. It checks our site is genuine, and stops your data going to counterfeit sites

Information

Find out more about how IBM Trusteer Rapport works and the peace of mind it provides to you.

How does IBM Trusteer Rapport work?

We have teamed up with IBM to provide industry leading fraud protection software IBM Trusteer Rapport which safeguards your identity and protects your accounts against fraud and cybercriminals. We offer this free for you to simply download and install from our website in minutes, with a dedicated 24/7 IBM customer support service, and strongly advise you install the software on every PC or laptop that you use for internet banking.

IBM Trusteer Rapport works with your anti-virus and firewall software and is not designed to replace this valuable protection. Anti-virus and firewall software should continue to be kept up-to-date at all times.

What are the benefits of IBM Trusteer Rapport?

IBM Trusteer Rapport provides you with peace of mind and an additional layer of online fraud protection by:-

  • Checking you are on the Bank’s genuine website.
  • Removing existing financial malware from your computer immediately.
  • Preventing financial malware infections when accessing malicious websites or downloading malicious applications.
  • Stopping phishing attacks from stealing your credentials and data.

This is achieved without an impact to your computer or time as:

  • It should not slow down your computer or interfere with your applications.
  • Protection starts with a quick installation (to help ensure full protection, please restart your computer).
  • Automatic updates are done in the background to keep up with the latest threats.

How does IBM Trusteer Rapport help me shop safely online?

IBM Trusteer Rapport protects your card details when shopping online by preventing key-logging malware from capturing your payment card number and alerting you when you may be entering your payment card number into a suspicious or non-secure site.

Technical support

Find out answers to common customer queries and how to access help through the free 24/7 customer service support.

I have a problem. Where can I get help?

If you are experiencing any problems please visit IBM’s Frequently Asked Questions on IBM Trusteer Rapport (opens in a new window) for support.

If you can't find an answer then you can report the problem to IBM Trusteer Rapport’s free customer service support (opens in a new window) which is available to you 24/7.

Will IBM Trusteer Rapport work with my computer?

IBM Trusteer Rapport works on both PCs and MACs. You can check if your operating system, browser and existing security software are compatible by visiting IBM’s system requirement support page (opens in a new window).

I have installed IBM Trusteer Rapport. How can I tell if it is working?

If you have installed IBM Trusteer Rapport correctly, you will have an icon in the browser’s address bar.

This will appear as a green icon when visiting an IBM Trusteer Rapport protected page.

When visiting a non protected page the icon will display as grey.

I have a new computer. Will I need to install IBM Trusteer Rapport?

Yes. You will need to install IBM Trusteer Rapport on all new computers. Also ensure to regularly check IBM Trusteer Rapport is working correctly on your existing computer(s).

Where can I learn more and see an online demo?

The Learning Centre on the IBM website offers further information on IBM Trusteer Rapport, tutorials on how to install it and demos of the software in action. Please type in videos into the 'Ask a question' search tool to access the online demos.

What are the system requirements?

Check IBM Trusteer Rapport works with your computer.

For Windows Operating Systems: Windows XP SP3, Vista, 7, 8, 8.1, or Server, IBM Trusteer Rapport supports:

  • Internet Explorer 7, 8, 9, 10
  • Internet Explorer 11 - on Windows 7, 8, and 8.1
  • Firefox 28, 29, 30
  • Google Chrome 34, 35, 36

For Mac OS X: Snow Leopard 10.6 and higher, IBM Trusteer Rapport supports:

  • Firefox 28, 29, 30
  • Safari 5.1, 6.0 and 6.1
  • Safari 7, 7.1 - on Mac Mavericks (10.9) only.

You can check if your operating system, browser and existing security software are compatible by visiting IBM’s system requirement support page (opens in a new window).

Does IBM Trusteer Rapport support screen reading software?

The latest version of IBM Trusteer Rapport supports screen readers, magnifying software and other assistive technologies.

Please note that you will need to install IBM Trusteer Rapport in screen reader compatibility mode. To do so, click on "Advanced" in the installation menu.


Additional help

Financial fraud action

FFA UK is responsible for leading the collective fight against financial fraud on behalf of the UK payments industry.

Cyber streetwise

A UK Government campaign offering a variety of tips and advice on the essentials for enjoying a safe online experience.

Met police

The Metropolitan police fraud team provide information as a resource to assist in combatting fraud and to prevent you becoming a victim of crime.


Branch locator

Find your nearest Clydesdale Bank branch, Business and Private Banking centre or ATM

Branch locator

Contact us

If you have any concerns about fraudulent activity, please give us a call on:

0800 456 1 247

  • (24 hours a day, 7 days a week)
  • Please note all our calls to our lines are recorded for training and security purposes.

IBM Trusteer Rapport FAQs

Need to know more? See our answers to the most common questions about using IBM Trusteer Rapport.

Frequently asked questions