Our security

Clydesdale Bank's Internet Banking incorporates a comprehensive range of security techniques and features following industry best-practices. 

These include the encryption of information between the customer and Clydesdale Bank using an industry-standard 128-bit SSL encryption technology. This is the current security standard utilized by most banks in connection with their internet banking customers.

We also employ multiple firewalls and a real time intrusion detection system to identify and protect against any attempted security breaches.

Security certificates

Clydesdale Bank's Internet Banking uses ‘certificates’ to initiate encryption of all communication between you and the Clydesdale Bank and to help ensure the confidentiality of your information.  After launching Internet Banking’s login screen, you should do the following:

• Ensure SSL encryption security is in place, and
• Only accept a valid security certificate. Security certificates for Clydesdale Bank Internet Banking are issued by VeriSign  

To check these for your operating system and browser, follow the instructions below:

Internet Explorer

• Position your mouse pointer over the padlock symbol displayed in the bottom status bar.  A text box will display “SSL 128bit”
• Double click on the padlock to view the security certificate.  A valid certificate will be issued to “ib.cbonline.co.uk” and today's date should be within the valid date range
  

Firefox

• Double click on the padlock symbol displayed on the status bar at the bottom right of the Login page. A valid certificate will be issued to “ib.cbonline.co.uk” and today's date should be within the valid date range
  

Opera

• Click on the "show address bar" button to show the address bar.
• Click on the padlock symbol in the address bar to display the security certificate. A valid certificate will be issued to “ib.cbonline.co.uk” and today's date should be within the valid date range
  

Safari

• Click on the padlock symbol displayed on the top right corner of the Internet Banking window. A valid certificate will be issued to “ib.cbonline.co.uk” and today's date should be within the valid date range
  

Netscape

• Click on the padlock symbol displayed on the status bar at the bottom right of the Login page. This will open up a Security info page
• Select to View Certificate. A valid certificate will be issued to “ib.cbonline.co.uk” and today's date should be within the valid date range

Our transaction guarantee

Security of transacting over the Internet is a priority for Clydesdale Bank. Our Internet Banking service uses some of the best security techniques available in the market place. We are so confident of the security of our Internet Banking service that we provide the following assurance:

We will repay the money removed from your Clydesdale Bank account if:

• The cause is an error on our part; or
• There are unauthorised transactions on your Clydesdale Bank account occurring after you notify us by telephone or in writing (including, without limitation, by notifying us electronically using the Secured Messaging facility on Internet Banking) that someone else knows your security details (that is, your Internet Banking password and/or your security questions).

We will not be responsible for any losses if you have acted fraudulently, without reasonable care or have not met the security standards outlined from time to time in the Banking Code and in the Internet Banking Terms and Conditions).

Never give your account details to anyone unless you know who they are and why they need them and never give your security details to any third party.