Enhanced Single Factor Authentication
Frequently asked questions
Please see below for some frequently asked questions about enhanced single factor authentication.
Why has Clydesdale Bank decided to change its Login procedure?
These enhancements have been designed to provide you with an even better protection against online fraud.
What do the additional security features involve?
Changing from 2 to 3 Log On screens requiring your 10 digit Customer Number, Internet Banking password and the answer to one of three chosen security questions to be input on separate screens.
In addition, rather than requesting you to type your full Internet Banking password each time you Login or when making or setting up a Payment you will be asked for a random selection of 3 characters from your password.
For example:
A password is: Password1
The enhanced security would ask for 3 random characters from your pasword:
Character 1: P
Character 5: w
Character 9: 1
When will these changes take effect?
Changes to the way you input your password will be implemented on a phased basis over the next three months. A message, on the password screen (Log in – Step 2) will advise you when this change has been successfully implemented.
How do i find out more about Internet Banking Security?
More information can be found in our Internet Banking security section.
Who can I speak to if I need support?
If you have any questions about the Login process or need assistance with Internet banking, you can contact our help desk on 08456 011 801 and we will be happy to assist. Our help desk advisors are available weekdays 8am-10pm and weekends 9am-6pm.