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All you need is a PC with an Internet connection, plus browser software installed on your computer. Please refer to our security requirements and check out the list of supported internet browsers.
JavaScript is one of the programming languages our Internet Banking service is written in.
To be able to use Internet Banking you must have JavaScript enabled within your internet browser – you will most likely not need to do anything, as it is enabled by default in most browsers.
You will not be able to open the Internet Banking window, so nothing will happen when you click on the 'login’ link.
To enable it, check our list of supported browsers to find instructions for your specific browser.
Encryption is the conversion of data into a format, called a ciphertext, that cannot be understood by people or computers not authorised to view it.
Clydesdale Bank's Internet Banking requires that your browser supports a minimum of 128-bit SSL Encryption, which is the industry standard. This is to ensure that your personal data cannot be read by third parties while being transmitted across the Internet.
Most modern browsers, like Internet Explorer, Netscape, Mozilla Firefox, Safari and Opera, fully support 128-bit encryption, and some use higher levels, including 256-bit encryption.
No, you can access the Internet Banking Service through any Internet Service Provider or broadband provider.
Most computers used in corporate organisations are set up with a server through which all communication passes, and this is protected by a security mechanism called a firewall. If you are at work and can't connect to the Clydesdale Bank website or to Internet Banking, it is likely that your organisation has a firewall that deliberately blocks access as part of the organisation’s security policies. We suggest you contact your organisation’s system administrator to arrange access through the firewall.
If you get the following messages, it may mean you have a modem/network problem and you should contact your ISP or network Administrator:
If you get the following messages, it may mean you have a problem with your computer’s operating system. You should close down all other programs running on your computer and run a full virus scan. If the messages continue you should contact your local PC technician:
If you have checked through all the questions and your problem has not been resolved, telephone our Internet Banking helpdesk on 08447 36 26 16* (open 8am-10pm weekdays and 9am-6pm weekends).
Alternatively, you can also use the secure messaging facility within Internet Banking to send an e-mail to the helpdesk.
The Internet Banking helpdesk can help with queries regarding registration or technical problems with Internet Banking. Queries about your bank accounts and other banking matters should be referred to the branch where you hold your accounts.
* For security, telephone calls may be recorded and monitored
Security is a crucial part of online banking. Read more about our security measures and how you can help too.
More about security
Increase your protection when banking online - download industry leading security software Rapport for free.
Find out moreYou can find impartial information and guidance on money matters on the “Money advice service” website.
Clydesdale Bank is covered by the Financial Services Compensation Scheme (FSCS), Find out more.
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