Your One Time Password is a 16-digit password made up of alphabetic and numeric characters. It will be sent to you on your Internet Banking welcome letter. To reveal the password, peel back the password strip at the bottom right hand side of the letter.
Letters must be input as UPPERCASE, numbers are identified by an underscore.
The one time password is only used once. When the password has been entered correctly, you will be invited to change it to a password of your choice.
If you get one of the following messages, it means your connection to the Internet isn’t working properly. You should contact your ISP or office network administrator:
Your customer number is a ten digit number beginning '10', which will be shown in your Internet Banking welcome letter. This number is unique to you. You will need this number when you register for Internet Banking, and then every time you log on to Internet Banking.
If you have not received this number, or simply forgotten it, please contact our Internet Banking Helpdesk on 08447 36 26 16*.
It’s likely that you have accidentally entered your details incorrectly. Please check that you are entering the correct information:
Once you complete the first stage of registration, we’ll post you a One Time Password which allows you to continue to the second stage of registration.
For security reasons, the password is only valid for 45 days. If you are outwith this period, call the Internet Banking helpdesk on 08447 36 26 16* who will help you.
* For security, telephone calls may be recorded and monitored
Security is a crucial part of online banking. Read more about our security measures and how you can help too.More about security
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