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Car accidents

  1. Don’t drive away from the scene of the accident.
  2. Don’t accept blame, even if the other driver tries to make you.
  3. Collect as much information as possible - names, phone numbers and addresses of drivers/pedestrians involved.
  4. Collect the details of any witnesses. The more evidence you have the better.
  5. Note the number of passengers in the car at the time of the accident.
  6. Note the time and the place where the accident happened.
  7. Write a short description of how the accident happened.
  8. If you can, take a photograph. Try to get the other driver’s number plate in the photo.
  9. If the other driver won’t give you their personal or insurance details, call the police. They may not have insurance.
  10. If the police are already there, take a note of the officer’s name and badge number.

Contact your insurer as soon as possible. If you’re an existing car insurance customer, helplines are open 24 hours a day, 365 days a year on 0330 102 4030 in the UK or +44 330 102 4030 outside the UK.

For your protection telephone calls will be recorded and may be monitored.

This publication contains general guidance only. No member of Clydesdale Bank PLC Group of companies or RSA accepts any liability for the content of this publication or for the consequences of any actions taken on the basis of the information provided. Clydesdale Bank Home Insurance is administered and underwritten by Royal & Sun Alliance Insurance Plc.(No.93792). Registered in England and Wales at St Marks Court, Chart Way, Horsham, West Sussex, RH12 1XL.

Clydesdale Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register No. 121873. Clydesdale Bank PLC. Registered in Scotland (Number SC001111). Registered Office: 30 St Vincent Place, Glasgow G1 2HL. CB Winterinfo (11/13)


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