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Frequently Asked Questions

Frequently Asked Questions about our new current account

Banking

Current Account

 

Associated Accounts

Automatic Funds Transfer (Sweeping)

(between Signature Current Account & Signature Saving Account)

Insurances

General

Gadget Cover

Travel Insurance

Breakdown Cover

ID Theft Alert

Rewards Web Portal

Banking

Current Account

When will my monthly fee be charged?

On the last business day of the month.

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If the £10 monthly fee is debited to my account but there are insufficient funds in the account to cover the fee, will unplanned borrowing fees be generated?

Whilst you will be in unplanned borrowing, no fees will be applied. However, debit interest will be charged.

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Associated Accounts

How do I open a new Signature Savings Account?

If you would like to open a new Signature Savings Account please visit your nearest branch.

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Can I offset my Signature Current Account, which is in my name only against a joint mortgage (and vice versa)?

Yes, as long as you are a party to the mortgage and you have an offset mortgage with us.

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Automatic funds Transfer (Sweeping)

(between Signature Current Account & Signature Saving Account)

What is “sweeping” - can you give me more information?

Sweeping is used to automatically manage your account balances so that you can earn higher interest on funds that you do not really need in your Current Account. You have the facility to set a minimum and maximum balance on your Signature Current Account and when either of these limits are triggered, funds are automatically swept to or from your Signature Savings Account:

  • So, if your Signature Current Account balance is higher than your “maximum limit”, overnight excess funds are swept across to the Signature Savings Account – enabling you to earn a higher rate of interest on these additional funds.
  • However, should your Signature Current Account balance fall below your specified “minimum limit”, overnight funds will be swept from your Signature Savings Account into your Signature Current Account to return your Signature Current Account balance back to the minimum limit you have set. If there are insufficient funds in your Signature Savings Account to return your Signature Current Account back to the minimum limit, then any funds in your Signature Savings Account will be swept across.
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Can an overdrawn balance be used as the minimum limit?

No, the minimum balance must be set up as a cleared credit balance of at least £500.

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If I use my debit card and there are insufficient funds in my Signature Current Account, will funds be automatically transferred across from my Signature Savings Account, or could the transaction be declined?

The card transaction could be declined. As funds sweeping happens overnight and if there are insufficient funds in an account during the course of the day to make the payment, it could be declined and charges may be applied.

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I need to make a large payment from my Signature Current Account, but I am worried that sweeping will mean that any funds in my Signature Current Account will be swept across to my Signature Savings Account before I make the payment. How can I prevent this happening?

In these circumstances, use Telephone or Internet Banking to transfer funds into your Signature Current Account on the day that the payment needs to be made.

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How do I set up, amend or cancel a sweep?

Please call into your branch. You will be required to sign a declaration form.

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Insurances

General

Who provides the insurance elements of Signature?

  • Worldwide Family Multi Trip++ insurance is provided by AIG UK Limited
  • Green Flag UK Breakdown Cover is provided by Green Flag Motoring Assistance Limited
  • Mobile Phone and Gadget Insurance is provided by GadgetSafe Insurance
  • Identify Theft Alert is provided by CPP and underwritten by Homecare Insurance Limited

++ Excluding Afghanistan, Cuba, Liberia and Sudan

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Do I need to activate my insurance products?

You need to register your Gadgets with GadgetSafe Insurance - you can call 0845 602 7453.

CPP will send you a welcome pack with further instructions to register for Identity Theft Alert.

You do not need to activate or register for Travel Insurance or Breakdown Recovery. However, please contact AIG UK Limited to advise them of any pre-existing medical conditions on 0845 602 7453.

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Do I receive policy documents from each of the insurance providers?

No. All the information in relation to each insurance policy is contained in your Signature account important information pack. In addition, CPP will send you a welcome pack with further instructions to register for Identity Theft Alert.

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How much would it cost me to buy the insurance products separately?

Please refer to the Insurances Included and The Value of your Benefits located on the top left navigation menu of the  page   

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How do I register an insurance claim?

Each insurer has their own claims number:

  • Worldwide Family Multi Trip Travel Insurance++ – 0845 602 5461, International Number : +44 (0)127 340 1090 
  • Green Flag UK Breakdown Cover – 0800 046 2415
  • Mobile Phone and Gadget Insurance – 0845 481 2181
  • Identify Theft Alert – 0844 848 4277

++ Excluding Afghanistan, Cuba, Liberia and Sudan

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When does cover start?

Your Travel Insurance, Identity Theft & Green Flag Breakdown Cover will start immediately upon account opening. However, cover will only commence when you register your items for your Gadget & Mobile Phone Insurance. You will get greater benefits in respect of Identity Theft cover when you return information as outlined in your welcome pack .

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Gadget Cover

What is a "gadget" and how many are covered?

The policy provides cover for up to 3 gadgets. Whilst by no means a definitive list, a gadget is any handheld personal electronic device, examples include Mobile Phones, PDAs, MP 3 Players, iPODs, Satellite Navigation Systems, PSPs, and other portable consoles such as cameras, camcorders and personal media players. It does not cover laptops and personal computers. If you would like to find out more, please call 0845 602 7453 and select the GadgetSafe option for further details.

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What information do I need to register my Gadgets?

You will need your policy number (Signature Current Account sort code and account number), plus;

  • The make, model, serial number and date of purchase of your gadgets;
  • Where your gadget is a mobile phone or SIM capable device you will need to provide your IMEI number (press *#06# on the keypad);
  • A contact number where Gadget Safe can reach you if there are any questions.
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How are items replaced?

It depends on the item that is claimed for.  Sometimes the item will be repaired, sometimes it will be replaced, sometimes vouchers will be sent in order for you to replace the item. Cover is for repair or equivalent replacement.  If the electronic equipment cannot be replaced with identical electronic equipment of the same age and condition, it will be replaced with equipment of comparable specification or equivalent value, taking into account the age and condition of the original equipment. For equipment less than 6 months old which cannot be economically repaired, Gadgetsafe will replace it with identical new equipment, or if not available, new equipment of comparable specification and value.  Items will be sent direct to the customer or, if not possible to source, will send vouchers of equivalent value.

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Won’t my gadgets be covered under my Home Insurance Policy?

This may be the case.  Please check your home insurance policy to confirm what you are covered for and any excess that may apply.

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What is covered under the policy?

Description of the cover (as well as conditions and exclusions) is described in the policy document, so please read it carefully.  As a summary, items are covered for theft (including in some circumstances where items are left unattended in a secure vehicle or secure premises), breakdown, accidental damage (including in some circumstances liquid damage) and while abroad for up to 60 days.

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Am I covered if I simply lose or mislay my gadget?

No 

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What should I do if I replace one of my items?

You should contact customer services 0845 602 7453 with your new item details and also post a copy of your receipt to Gadgetsafe Insurance, 204 Cumberland House, 80 Scrubs Lane, London , NW10 6RF

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Travel Insurance

Is there any limit to the number of holidays I can take?

No, although any single trip can only be up to 31 days in duration. If you have any queries relating to Travel Insurance please call 0845 602 7453.

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When do I need to advise of pre-existing medical conditions for me or anyone covered by this policy?

If you, or anyone you may be travelling with (even if they are covered on a separate policy), already have a pre-existing medical condition you will need to contact AIG Insurance following the opening of your account, even if you have already discussed this with other insurers.  If however, you or anyone you may be travelling with, at some future point develops a medical condition you should then advise the insurer at the earliest opportunity and prior to travel. The cover will be for a year and any additional premium will be advised and paid directly to AIG as a single payment.

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If I need extra cover i.e. Wedding/Business/Golf, how and when do I pay?

Dial 0845 602 7453 and select the travel insurance option for a quote. The premium payable and how to pay will be advised to you.

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Does my travel policy cover booking camping holidays?

The policy does cover camping holidays but please refer to the policy summary for what is included.

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As the main account holder do I have to travel with other members of the family in order for them to be covered, i.e. Grandparents take children of the account holder on holiday, are the children covered under the policy, or if main account holder travels on a different day to their spouse, are they both covered?

No, you do not have to travel with other members in order for them to be covered. Children under the age of 18 are only entitled to travel separately to the Signature Current Account holder if they are travelling with a relative, guardian or person with a duty of care.

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Breakdown Cover

Can I upgrade to include a second car or European cover ?

Yes. As the cost varies, please call 0845 602 7453 and select breakdown cover for a quote.

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How do you define "principal car"?

The principal car is the car that the Signature Current Account holder nominates as the principal car the first time that Green Flag assistance is required. The principal car must be registered at the address of the Signature Current Account holder.

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Do Green Flag limit the amount of Call Outs for breakdown cover?

There is no limit however, Green Flag operate a fair usage policy

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Do I have to advise Green Flag of the Vehicle Registration number of the principal car?

No, your vehicle registration number will be taken when you call for assistance.

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What level of breakdown cover is provided?

UK Breakdown, 30 minutes Roadside Repair, Homecall and a 10 mile recovery. Additional cost may apply where the transportation exceeds 10 miles or labour exceeds 30 minutes

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What if any of my family/friends breakdown in my vehicle. What do they do?

The vehicle is covered for most drivers. The driver of the car should ring for assistance using the dedicated telephone number. They will need to provide the name and address of the Account Holder.

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ID Theft Alert

How much will it cost to get Identity Theft Alert for my partner as well?

Partner policies can be purchased for the reduced rate of £49.99, please phone 0845 602 7453

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What documents are covered under ID theft?

Please refer to your Signature Current Account Important Information pack.

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When will I get my welcome pack from CPP?

Your welcome pack will be issued within 7 working days of you opening your Signature Current Account.

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Identity Theft Alert is this specific to the first named on an account or whoever registers?

The welcome & registration pack sent from CPP will be sent to the first named party on the account and only that person will be able to register for the Identity Theft Alert included within the Signature Current Account.  The other account holder is able to take a further policy at a reduced price (currently £49.99 instead of £69.99).

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Rewards Web Portal

When will I get my registration details for the rewards web portal?

Your welcome pack will be issued within 10 – 21 working days of your Signature Current Account being opened.

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What does the rewards web portal offer me?

The rewards web portal is an online website that provides access to special offers and discounts from a number of retailers. Whilst the special offers and discounts available will change from time to time, typically they cover the following areas: travel, leisure, health, family activities and shopping.

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How to apply

  • Telephone: 0800 111 4146
    (Monday - Friday, 9am-5pm)

Existing customers

Find out how to upgrade your existing current account

Need a little help?

To register your mobile phone & gadgets please phone 0845 602 7453 quoting your Signature Current Account number

Opening a current account is simple and straightforward

Find out how to open a current account

Contact us by email with any further queries