Signature Current Account

• Holidays – annual worldwide* family multi-trip travel insurance for you and your family, including winter sports
• Car – breakdown cover, even if your car won’t start at home
• Mobiles and gadgets – cover for up to three gadgets, including phones, cameras, MP3 players and more
• Identity Protection Alert – insurance to help prevent and deal with the effects of fraud and identity theft
• Exclusive access to the My Signature website - our rewards website provides access to discounts on travel, leisure and high street shopping
• Lots more – preferential rates on our linked Signature Savings Account and a discount on our standard rate for arranged overdrafts

*Cover is not provided for travel to or through Afghanistan, Cuba, Liberia and Sudan or areas where the Foreign and Commonwealth Office have advised against all but essential travel.

Overdraft – pay less on your planned borrowing compared to our Current Account Plus

You can apply for an overdraft on your Signature Current Account. And when you borrow within your agreed limit, you’ll pay a preferential rate of debit interest.

Spending made easy with your debit card

Pay for goods and services with your Debit Card – in the UK or abroad. Just remember that you pay a handling charge when you use your debit card to buy goods or services overseas. You can also get cashback at some retailers, handy if you need cash.

Cash machines – get up to £500 a day

Use almost every UK cash machine, including Clydesdale Bank cash machines. Just remember that you pay a handling charge when you use your debit card to pay a supplier or ATM overseas.

Chequebook – subject to eligibility

Sometimes it’s easier to pay by cheque – perhaps if someone doesn’t accept cards, or when cash isn’t convenient.

Mobile phones – top up your balance at our cash machines

Running low on credit on your pay as you go phone? Simply visit any Clydesdale Bank cash machine to top up your balance.

New to Clydesdale Bank?

It’s easy to get all the benefits of our Signature Current Account - we’ll even move your existing Direct Debits. To open an account please contact your local branch. Find your nearest branch.

Already a customer?

If you are a Current Account Plus customer, it only takes a few minutes to upgrade to our Signature Current Account online.

Completing the upgrade process is quick and easy. You will retain the same account number along with your cards and cheque books.  Your standing orders and direct debits will be paid automatically as usual.

Worldwide family multi-trip travel insurance policy (excluding Afghanistan, Cuba, Liberia and Sudan) is underwritten by Chartis Europe Limited and is worth £190 per year based on the purchase price of a worldwide annual family standalone policy from Clydesdale Bank PLC (including winter sports cover) at a cost of £190.20 per annum. You and all persons insured must have lived in the United Kingdom or the Channel Islands for at least 6 of the last 12 months before opening the Signature Current Account for cover to be available.

Green Flag UK breakdown cover is provided by UK Insurance Limited, Green Flag and UK Insurance Limited are part of the same group. Green Flag UK Breakdown cover could be worth from £45 per year and is based on purchase of Green Flag Rescue Plus (source Green Flag website - opens in new window). Additional cost may apply where the transportation exceeds 10 miles or labour exceeds 30 minutes.

Mobile phone and gadget insurance is arranged and administered by Supercover Insurance Ltd with UK Underwriting Limited on behalf of Aegas Insurance Limited who are authorised and regulated by the Financial Services Authority. It is worth around £120 a year based on £9.99 per month (£119.88 per annum) cost for 3 gadgets covered (source gadgetsafe insurance website - opens in new window). Gadgets must be 18 months old or younger when the Account is opened. These gadgets will be covered until the policy is cancelled by either us or you.

Identity Protection Alert is provided by Homecare Insurance Limited which is a member of the CPP group of companies and is authorised and regulated by the Financial Services Authority. Homecare Insurance Limited. Registered Office: Holgate Park, Poppleton Road, York YO26 4GA. Identify Protection Alert is worth £71.88 (including Insurance Premium Tax) if purchased direct from CPP (source CPP website - opens in new window).Please note that you need to activate your credit reports and alerts once your account is opened. A welcome pack will be sent to you direct from CPP. Cover is only available to residents of the United Kingdom, Isle of Man, Jersey or Guernsey who are over the age of 18 years and is applicable to the person whose name appears on the certificate of insurance only. Policies are non-transferable; this means that you cannot give your cover away to someone else.

Monthly fee

• When will I pay the monthly fee?
• There are not enough funds in my account to cover the £12.50 monthly fee. Will I have to pay an unplanned borrowing fee?

Associated accounts

• How do I open a Signature Savings Account?
• Can I offset my Signature Current Account against a joint mortgage?

Automatic funds transfer (sweeping)

• What is 'sweeping' - can you give me more information?
• Can I set the minimum limit to be an overdrawn balance?
• Could a debit card transaction be declined if I don’t have enough funds in my Signature Current Account? Or will the funds be swept automatically from my savings account to cover the payment?
• I need to make a large payment. How can I make sure there will be enough money in my Signature Current Account to cover it?
• How do I set up, amend or cancel a sweep?

General insurance questions

• Who provides the insurance cover that comes with Signature?
• Do I need to activate my insurance products?
• Will I receive policy documents from each of the insurance providers?
• How do I make an insurance claim?
• When does the cover start?

Gadget cover

• What is a 'gadget' and how many are covered?
• What information do I need when making a claim for my gadgets?
• How are items replaced?
• Are my gadgets covered under my home insurance policy?
• What is covered under the policy?
• Am I covered if I simply lose or mislay my gadget?
• What should I do if I replace one of my gadgets?

Travel insurance

• Is there any limit to the number of holidays I can take?
• When do I need to tell the insurer of any pre-existing medical conditions?
• If I need extra cover, for example wedding, business or sports cover, how and when do I pay?
• Does my travel insurance cover camping holidays?
• As the main account holder do I have to travel with other members of the family for them to be covered?

Breakdown cover

• Can I upgrade to include a second car or European cover?
• How do you define 'principal car'?
• Does Green Flag limit the amount of call outs for breakdown cover?
• Do I have to advise Green Flag of the registration number of the principal car?
• What level of breakdown cover is provided?
• If any of my family or friends are driving my vehicle and it breaks down, what do they do?

ID protection alert

• When will I get my identity protection alert welcome pack?
• On a joint account, can either of the account holders apply for identity protection alert?

Access to our exclusive rewards website

• When will I get my registration details for the exclusive rewards website?

Answers

Monthly fee

When will I pay the monthly fee?
On the last business day of the month.

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There are not enough funds in my account to cover the £12.50 monthly fee. Will I have to pay an unplanned borrowing fee?
No, but you will pay interest on any debit balance on your account.

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Associated accounts

How do I open a Signature Savings Account?
Simply pop into your nearest branch.

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Can I offset my Signature Current Account against a joint mortgage?
Yes, as long as you are named on the mortgage and you have an offset mortgage with us.

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Automatic funds transfer (sweeping)

What is ‘sweeping’?
Sweeping helps you earn higher interest on funds that you don’t need on a day-to-day basis.
It does this by automatically managing the balances on your Signature Current Account and Signature Savings Account.
You simply set a minimum and maximum balance on your Signature Current Account. When either of these limits is reached, we automatically sweep the funds to or from your Signature Savings Account.

• If your Signature Current Account balance is higher than your maximum limit, the excess funds are swept to your Signature Savings Account.

This means you earn a higher rate of interest on these additional funds.

• If your Signature Current Account balance falls below your minimum limit, funds will be swept from your Signature Savings Account into your Signature Current Account.

This will return your Signature Current Account balance back to the minimum limit you have set.
If you don’t have enough funds in your Signature Savings Account to return your Signature Current Account back to the minimum limit, any funds in your Signature Savings Account will still be swept across.

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Can I set the minimum limit to be an overdrawn balance?
No, the minimum limit must be set up as a credit balance of at least £500.

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Could a debit card transaction be declined if I don’t have enough funds in my Signature Current Account? Or will the funds be swept automatically from my savings account to cover the payment?
The card transaction could be declined. Funds sweeping happens overnight. If there aren’t enough funds in an account during the course of the day to cover the payment, it could be declined and you may need to pay a charge.

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I need to make a large payment. How can I make sure there will be enough money in my Signature Current Account to cover it?
Simply use telephone or internet banking to transfer funds into your Signature Current Account on the day that the payment needs to be made.

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How do I set up, amend or cancel a sweep?
Please call into your branch where you can make any changes to the sweeping arrangements you have.

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General insurance questions

Who provides the insurance cover that comes with Signature?

• Worldwide Family Multi Trip insurance is provided by Chartis Europe Limited. The cover excludes Afghanistan, Cuba, Liberia and Sudan
• Green Flag UK Breakdown Cover is provided by UK Insurance Limited, Green Flag and UK Insurance Limited are part of the same group
• Mobile Phone and Gadget Insurance is provided by Supercover Insurance Ltd and underwritten by Aegeas Insurance Limited 
• Identity Protection Alert is provided by CPP and underwritten by Homecare Insurance Limited

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Do I need to activate my insurance products?
You are covered for identity protection however wait for your welcome pack from CPP with further instructions on how to register for your identity protection alert.
You do not need to activate or register for travel insurance, gadget cover or breakdown recovery.
If you or anyone insured on this policy have any pre-existing medical conditions, you should inform Chartis Europe Limited, as these may affect your travel insurance cover. You can contact them on 0845 602 7453.

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Will I receive policy documents from each of the insurance providers?
No. All the information for each insurance policy is contained in your Signature Account important information pack. You will also receive a welcome pack with further instructions on how to register for identity protection alert.

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How do I make an insurance claim?
You need to contact the individual insurer who provides the cover. Contact telephone numbers for making claims are:

• Worldwide family multi trip travel insurance – calling from the UK: 0845 602 5461. Medical Emergency Assistance line if calling from abroad : +44 (0)127 340 1090. You’re not covered for trips to Afghanistan, Cuba, Liberia and Sudan.
• Green Flag UK Breakdown Cover – 0800 046 2415
• Mobile phone and gadget insurance – 0845 481 2181
• Identity Protection Alert – 0844 848 4277

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When does the cover start?
Your cover will start the moment you open your Signature Current Account.
You are protected for Identity Protection Alert but wait for your welcome pack from CPP so you can activate your credit alerts and online monitoring.

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Gadget Cover

What is a ‘gadget’ and how many are covered?
The policy provides cover for up to three gadgets up to a maximum of £500 per gadget.

Please note that the first £25 of each theft or damage claims and the first £50 of each accidental loss* claim is not covered and you will be required to provide proof of purchase at the point of a claim.

*Please note that you must report the theft or loss to the police within 24 hours of discovery and obtain a crime or loss reference number.

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What information do I need when making a claim for my gadgets?
You will need your Signature Current Account sort code and account number, plus;

• The make, model, seriel number and proof of purchase for your gadgets.
• Where you gadget is a mobile phone or SIM capable device, you will need to provide your IMEI number.
• A contact number where Gadgetsafe can reach you if they have any questions.
• A crime/loss property reference number reported to the police within 24 hours of discovery of any theft/loss.

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How are items replaced?
The cover provides for repair or equivalent replacement. Sometimes items may be able to be repaired. For equipment less than six months old which can’t be economically repaired, Gadgetsafe will replace it with identical or comparable new equipment.
If the gadget can’t be replaced with an identical gadget of the same age and condition, it will be replaced with equipment of comparable specification or equivalent value, taking into account the age and condition of the original equipment.
Replacement items will either be sent directly to you or you may be provided with vouchers of an equivalent value.

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Are my gadgets covered under my home insurance policy?
They may be covered. Check your home insurance policy to confirm what you are covered for and any excess that may apply.

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What is covered under the policy?
The policy covers theft, accidental damage, equipment breakdown and accidental loss (excluding iPads, Tablets and Laptops) when you are at home and while you’re abroad for up to 60 days. The policy document contains full details of the cover as well as the conditions and exclusions. Please read it carefully.

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Am I covered if I simply lose or mislay my gadget?
You are covered for accidental loss if you report the loss to the police within 24 hours of discovery and obtain a loss reference number.*

*Please note that loss does not cover any loss of a laptop, iPad or tablet.

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What should I do if I replace one of my gadgets?
You do not need to do anything. The new item will automatically be covered.

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Travel insurance

Is there any limit to the number of holidays I can take?
No. You are fully covered for any number of trips so long as no single trip is for longer than 31 days. However, you can upgrade your policy to cover trips for up to 45 days or 62 days – simply pay an extra premium. If you have any questions about travel insurance, please call 0845 602 7453.

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When do I need to tell the insurer of any pre-existing medical conditions?
If you, or anyone insured on this policy, have a pre-existing medical condition, you will need to contact Chartis Insurance after you open your account.
If you, or anyone insured on this policy, develops a medical condition after you open your account, you should advise Chartis at the earliest opportunity and prior to travel.

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If I need extra cover, for example wedding, business or golf cover, or for trips longer than 31 days, how and when do I pay?
Call customer services on 0845 602 7453 and select the travel insurance option for a quote. We will let you know the premium and how to pay it.

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Does my travel insurance cover camping holidays?
The policy does cover camping holidays. Refer to the policy summary for what is included.

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As the main account holder do I have to travel with other members of the family for them to be covered?
No, other family members can benefit from the cover even if you are not travelling with them. Children under the age of 18 are only entitled to travel separately to the Signature Current Account holder if they are travelling with a relative, guardian or person with a duty of care.

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Breakdown cover

Can I upgrade to include a second car or European cover?
Yes. Call 0845 602 7453 and select breakdown cover for a quote.

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How do you define ‘principal car’?
The principal car is the car that you nominate the first time that Green Flag assistance is needed. The principal car must be registered at the address of the Signature Current Account holder.

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Does Green Flag limit the amount of call outs for breakdown cover?
There is no limit, but Green Flag does operate a fair usage policy.

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Do I have to advise Green Flag of the registration number of the principal car?
No, your car registration number will be taken when you call for assistance.

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What level of breakdown cover is provided?
The breakdown cover protects you while you’re driving in the UK and includes:

• 30 minutes roadside repair
• Homecall if you breakdown at home
• Transportation to an approved repairer within 10 miles Additional costs may apply where the transportation exceeds 10 miles or labour exceeds 30 minutes

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If any of my family or friends are driving my vehicle and it breaks down, what do they do?
The vehicle is covered for most drivers – as long as they’re driving the car with your permission. The driver of the car should ring for assistance using the dedicated telephone number. They will need to provide the name and address of the Account Holder.

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ID protection alert

When will I get my identity protection alert welcome pack?
Your welcome pack will be issued within seven working days of you opening your Signature Current Account.

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On a joint account, can either of the account holders apply for identity protection alert?
The welcome and registration pack will be sent to the first named party on the account. Only that person will be able to register for the identity protection alert included with the Signature Current Account.

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Access to our exclusive rewards website

When will I get my registration details for the exclusive rewards website?
Your welcome pack will be issued within 10–21 working days of your Signature Current Account being opened.

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