Clydesdale Bank Debit Card

• £100 cheque guarantee card (subject to status and applicants must be over 18)

• Services at Clydesdale Bank and Yorkshire Bank ATMs including mobile phone top-up and balance enquiries
• Pay bills and make deposits over the counter with your card 

For Private Debit MasterCard limits please refer to your Private Partner.

It’s really important to keep your card safe and your PIN confidential. To keep you card safe, follow these simple rules:

• Never write your PIN on your card or anything you keep near your card
• Never allow anyone else to use your card
• Never write your PIN down without disguising it
• Never disclose your PIN to anyone, including Bank staff
• Never leave your card in an unattended vehicle
• Make sure you’re not being watched when entering your PIN

Make online shopping even more secure

It’s easy to shop with your debit card and it’s even easier to do it online. But when you come to making a purchase, you want to know it’s safe. That’s why we provide SecureCode™ – the secure online shopping service.

Registering with SecureCode™ will help guard you from unauthorised use of your debit card while shopping online. So it’s nice to know you’re protected every time you buy.

To register or amend your SecureCode click here

If you have problems registering or using Securecode™ please call 08456 022 272.  Our dedicated SecureCode™ helpline  is open Monday to Friday 8am - 10pm, Saturday and Sunday 9am - 6pm.

Debit Cards issued after September 2009

I’ve received my new debit card and it looks different to my old card, why is this?

We’ve updated your card in a number of ways. The main change is to reduce your card number from 19 digits to 16 digits.  Your sort code and account number are also displayed in a more prominent position.

Can I use my existing PIN?

Yes, your existing Personal Identification Number (PIN) will continue, unless the letter with your card advises otherwise.

What if I’m already registered with SecureCode™?

If you already use SecureCode™ on a card issued prior to October 2009 and you have now received a new card, you’ll need to re-register for this service as your debit card details have changed. However once you have registered this card, you will not need to re-register any replacement cards in the future.
 
To register your new card Click here (opens in new window)

What if I have problems registering for or using SecureCode™?

Call 08456 022 272. Our dedicated SecureCode™ helpline is open Monday to Friday 8am - 10pm, Saturday and Sunday 9am - 6pm.

Do I need to change my regular payments?

There’s no need to make any changes to Direct Debits and standing orders. However, if you make any regular payments using your debit card you will have to update the retailer with your new card details.

How will I know which card has completed the transactions on my bank statement?

All card transactions will continue to appear on your bank statement but instead of ‘Issue Number’ will now include the last 2 digits of your card number, so you can easily identify which card was used to make a payment. 

I’m a joint account customer, why hasn’t my partner received a new card?

Joint account customers may receive their cards at different times depending on their renewal date. However, existing cards will continue to work until you have received your new card.

What should I do if I’ve lost my card?

In the event that your card is lost or stolen, or your PIN or other security information has been disclosed, call 0845 6060 622 (or +44 141 223 2358 if calling from abroad) immediately and report it.  Alternatively, call in person at any Clydesdale Bank branch or write to us at Clydesdale Bank, PO Box 43, Glasgow G1 2HL.