Clydesdale Bank Debit Card

The simple way to pay, at home and abroad

Your Clydesdale Bank Debit Card allows you to pay for a wide range of goods and services in shops and online, at home and abroad.

Overview

Card Security

SecureCode™

Questions

• The simple way to pay, at home and abroad

  Your debit card offers all these great benefits:

  • Withdraw cash and make purchases direct from your bank account
  • Convenient and safe - Your debit card works in just the same way abroad as it does at home†
  • Accepted at millions of locations worldwide
  • Many shops offer free ‘Purchase with CashBack’ so that you can include up to £100 CashBack^ each time you shop
  • Pay bills and make deposits over the counter with your card
  • Book or buy securely on the web or over the phone
  • Every transaction you carry out using your debit card will be itemised on your statement
  • Your debit card comes with the latest security and fraud prevention features

  Just use your card anywhere you see the MasterCard or Maestro Acceptance Mark – depending upon your own card type.

  † Purchase spending limits and transaction fees apply when you use your debit card abroad. Details of the limits and charges which apply are provided in the Tariff Guide for the account on which your card is issued.

  ATM withdrawals*

  • You can withdraw up to £500 a day from an ATM using your Debit MasterCard. The limit for Maestro Cards is £350*^
  • Services at Yorkshire Bank and Clydesdale Bank ATMs including mobile phone top-up and balance enquiries and mini statements
  • Change your PIN to a number which is easily remembered by yourself.

  * Transaction fees apply when you use your debit card abroad. Details of the limits and charges which apply are provided in the Tariff Guide for the account on which your card is issued.

  ^Cash element of Purchase with Cashback transactions count against the ATM limits.

  Click here for important information about using your cards abroad.

• It’s really important to keep your card safe and your PIN confidential. To keep you card safe, follow these simple rules:

  • Never write your PIN on your card or anything you keep near your card
  • Never allow anyone else to use your card
  • Never write your PIN down without disguising it
  • Never disclose your PIN to anyone, including Bank staff
  • Never leave your card in an unattended vehicle
  • Make sure you’re not being watched when entering your PIN

• Make online shopping even more secure

  It’s easy to shop with your debit card and it’s even easier to do it online. But when you come to making a purchase, you want to know it’s safe. That’s why we provide SecureCode™ – the secure online shopping service. Upon registration and creation of a personal password (referred to as SecureCode), every time you make an online purchase at participating retailers you will be automatically prompted to enter your password/SecureCode.

  Registering with SecureCode™ will help guard you from unauthorised use of your debit card while shopping online. So it’s nice to know you’re protected every time you buy.

  To register or amend your SecureCode click here.

  If you have problems registering or using Securecode™, in the first instance view our FAQs, alternatively please call 08456 022 272. Our dedicated SecureCode™ helpline is open Monday to Friday 8am - 10pm, Saturday and Sunday 9am - 6pm.

• Debit Cards

  What should I do if I've lost my card?

  In the event that your card is lost or stolen, or your PIN or other security information has been disclosed, call 08447 36 26 16(or 0044 141 951 7320if calling from abroad) immediately and report it. Alternatively, call in person at any Clydesdale Bank branch or write to us at Clydesdale Bank, PO Box 43, Glasgow G1 2HL.

  I’ve received my new card, can I use my existing PIN?

  Yes, your existing Personal Identification Number (PIN) will continue, unless the letter with your card advises otherwise.

  What if I’m already registered with SecureCode™?

  You will not need to re-register any replacement cards unless you report your card as lost or stolen.

  To register your new card click here (opens in new window)

  What if I have problems registering for or using SecureCode™?

  Click here to view our Secure Online Shopping Questions. If your card is locked please call 08456 022 272. Our dedicated SecureCode™ helpline is open Monday to Friday 8am - 10pm, Saturday and Sunday 9am - 6pm.

  I’ve received a new card, do I need to change my regular payments?

  There’s no need to make any changes to Direct Debits and standing orders on your account, and any card-based payments will only be affected if your card number has been changed. Any retailer who has registered your old card number, for regular or future payments, will need to be advised of your new card details.

  How will I know which card has completed the transactions on my bank statement?

  The last 2 digits of your card number will appear on your statement.