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Clydesdale Bank Debit Card

The simple way to pay, at home and
abroad

Your Clydesdale Bank Debit Card allows you to pay for a wide
range of goods and services in shops and online, at home
and abroad.

The simple way to pay, at home and abroad

Your debit card offers all these great benefits:

  • Withdraw cash and make purchases direct from your bank account
  • Services at Clydesdale Bank and Yorkshire Bank ATMs including mobile phone top-up and balance enquiries
  • Pay bills and make deposits over the counter with your card 
  • Shop online securely by registering for SecureCode™. SecureCode™ helps guard you from unauthorised use of your debit card while shopping online.


For Private Debit MasterCard limits please refer to your Private Partner.

It’s really important to keep your card safe and your PIN confidential. To keep you card safe, follow these simple rules:

  • Never write your PIN on your card or anything you keep near your card
  • Never allow anyone else to use your card
  • Never write your PIN down without disguising it
  • Never disclose your PIN to anyone, including Bank staff
  • Never leave your card in an unattended vehicle
  • Make sure you’re not being watched when entering your PIN

Make online shopping even more secure

It’s easy to shop with your debit card and it’s even easier to do it online. But when you come to making a purchase, you want to know it’s safe. That’s why we provide SecureCode™ – the secure online shopping service. Upon registration and creation of a personal password (referred to as SecureCode), every time you make an online purchase at participating retailers you will be automatically prompted to enter your password/SecureCode.

Registering with SecureCode™ will help guard you from unauthorised use of your debit card while shopping online. So it’s nice to know you’re protected every time you buy.

To register or amend your SecureCode click here

If you have problems registering or using Securecode™, in the first instance view our FAQs, alternatively please call 08456 022 272.  Our dedicated SecureCode™ helpline is open Monday to Friday 8am - 10pm, Saturday and Sunday 9am - 6pm.

Debit Cards

What should I do if I've lost my card?

In the event that your card is lost or stolen, or your PIN or other security information has been disclosed, call 08447 36 26 16(or 0044 141 951 7320if calling from abroad) immediately and report it. Alternatively, call in person at any Clydesdale Bank branch or write to us at Clydesdale Bank, PO Box 43, Glasgow G1 2HL.

I’ve received my new debit card and it looks different to my old card, why is this?

The withdrawal of the cheque guarantee scheme takes effect on 30th June 2011 and debit cards are being updated to reflect this.

I’ve received my new card, can I use my existing PIN?

Yes, your existing Personal Identification Number (PIN) will continue, unless the letter with your card advises otherwise.

What if I’m already registered with SecureCode™?

You will not need to re-register any replacement cards unless you report your card as lost or stolen.
 
To register your new card Click here (opens in new window)

What if I have problems registering for or using SecureCode™?

Click here to view our Secure Online Shopping Questions. If your card is locked please call 08456 022 272. Our dedicated SecureCode™ helpline is open Monday to Friday 8am - 10pm, Saturday and Sunday 9am - 6pm.

I’ve received a new card, do I need to change my regular payments?

There’s no need to make any changes to Direct Debits and standing orders on your account, and any card-based payments will only be affected if your card number has been changed.  Any retailer who has registered your old card number, for regular or future payments, will need to be advised of your new card details.

How will I know which card has completed the transactions on my bank statement?

The last 2 digits of your card number will appear on your statement.

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How to Apply