Customer charter
Delivering quality service every time
The Clydesdale Bank Customer Charter sets out our commitment to delivering a high standard of customer service. It outlines:
- the type of service we aim to provide
- how to contact us and give us feedback, particularly if anything goes wrong, and
- how you can assist us to better serve you
Our goal is to help you achieve what you need by providing quality financial advice, products and services. We believe that excellent customer relationships are the result of us working together to deliver great outcomes for you by:
- developing trust through open, honest and simple communication
- being approachable and listening to your views
- treating you with fairness and respect
- ensuring ease, expertise and efficiency when you deal with the Clydesdale Bank.
We will review this Charter every year and report on our performance against the commitments we have made in it as part of the annual Corporate Social Responsibility report, published by the National Australia Bank Group, of which Clydesdale Bank is a member.
Read our full Customer charter (PDF, opens in new window)
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