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Payment Protection Insurance (PPI)

Information requests

If you are unsure whether or not you had a PPI policy with us and want to check this, you will require to make a PPI information request. On receipt of this request, we will let you know whether or not any of the products you took out with us contained PPI.

You can make this request by writing to us at the following address:

PPI Information Request
3rd Floor
Granite House
177 Trongate
G1 4RZ

Please ensure you clearly mark you letter as a PPI information request. We will endeavour to respond to you in writing within 40 working days


If you want to make a complaint about the way a PPI policy was sold to you then please download our PPI questionnaire, complete it as fully as possible, and send it to us at the following address:

PPI Team
2nd Floor
57 Queen Street
G1 3ER

Please ensure you clearly mark your letter as a PPI complaint.

We will also accept PPI complaints by telephone (please call 0800 055 6655 between 9am-5pm Monday to Friday) as well as written complaints (to the above address) without an attached PPI questionnaire; however please note that on receipt of your complaint, we will issue you with a PPI questionnaire to help us gather the information we need about the PPI policy you were sold.

We will acknowledge all PPI complaints within 5 days of their receipt in writing and aim to resolve it within 8 weeks.