Payments sent in error can happen as a result of customers entering the wrong account details when sending a bill or transferring funds, selecting the wrong payee, or making a payment for the wrong amount.
Clydesdale Bank have signed up to a voluntary code of best practice along with a number of other banks that offer a Bacs or Faster Payments service, helping you to make internet, mobile and telephone payments correctly and - if payments go wrong - to support you in recovering funds.
Credit Payment Recovery is the industry-wide process used to recover Bacs payments and Faster Payments sent in error, including standing orders. Although recovery of funds is not guaranteed, the process ensures you will know the outcome of your claim within a maximum of 20 working days. Where recovery has not been possible, you will be informed about further action you may choose to take.
The Credit Payment Recovery process may also be used for bank errors or where a customer has received a payment in error.
Clydesdale Bank operates under the legal entity of Clydesdale Bank PLC and all data submitted to the Financial Conduct Authority (FCA) and Financial Ombudsman Service (FOS) is done so on this basis. Customers of Clydesdale Bank benefit from consistent complaints handling as our Customer Experience & Complaints team acts on behalf of both banks.
If you have made a payment in error via mobile, internet or telephone banking, or if you have received a payment in error, please call us.
24 hours, 7 days a week
This service may be temporarily unavailable during periods of routine maintenance.