Forget about weird structures and old-fashioned practices. At Clydesdale Bank and Yorkshire Bank, we keep things simple with those that deal directly with our customers sitting in our Distribution area and those that support our front line staff sitting in our Shared Services. So it’s easy for us to work together – delivering the customer service we’re famous for.
It’s also easy for our people to move within and across the teams. We’re not the kind of place where rules and tradition get in the way of doing things better.
This is where we talk directly to our customers – supporting every part of their financial life.
We have over 300 retail branches in Clydesdale and Yorkshire Banks. But that’s only part of the story.
In fact, if you add our telephone and internet banking teams, this part of the business employs over 3,000 people.
One of the main areas is our award-winning European Customer Contact Centre in Clydebank, near Glasgow. This is our customers’ first point of contact for telephone and internet banking.
Our Marketing team manages our brands – designing and implementing sales campaigns, as well as carrying out customer research to support product development.
This is our integrated business and private banking service – something that really helps our customers make sense of their finances as a whole.
Business and Private Bank enjoy a truly complete service, with a relationship manager and support network to cater for their every banking need from small businesses to large Corporates.
Many teams work in our Shared Services area – each with a critical role in helping us achieve our goals.
In an increasingly regulated and complex industry, the Risk Management team makes sure we comply with the requirements of our regulator, the Financial Conduct Authority (FCA). The team also helps manage other business risks.
The UK finance team aims to provide world-class financial services to all our UK businesses. This ranges from regulatory reporting to supporting our product teams in pricing decisions.
The HR Team help deliver on our belief that great people, working together are the foundation of all our future successes. They provide support, guidance and development to all our employees.
This team– builds and implementing systems which help all areas of our business meet their objectives.
In addition they use these systems to process customer transactions and paperwork – from opening an account to getting a mortgage, to making an international payment.